The Business of Being Emotionally People-Smart
Emotional intelligence begins with being Self-Smart which is defined as having the capacity to recognize, understand and manage one’s own emotions. Emotional self-awareness and self-management is critical to long-term sustainable performance and stress management. But that is only one half of the equation. Emotional intelligence also means developing the interpersonal skills and competencies necessary to react appropriately to the emotional needs of others.
We will explore
Being People-Smart is about developing the capacity to perceive and respond appropriately to the emotions of others. To act rather than react, move from volatility and an ambiguous space to a culture of ownership, accountability, and trust.
Key topics include:
- Taking power out of shame in the workplace
- Taking appropriate responsibility in interpersonal relationships
- Building connection through empathy
- Developing vulnerability-based trust
- Using active listening to understand the needs and values of others