Category Archives: Inspiration & Learn

Natural law of the universe: Teach people the correct principles, and they will govern themselves. The EBA program is built upon certain eternal principles that when applied over time, generate permanent success. And they all share one common thread – they’re non-negotiable. These principles are neither rocket science nor some kind of methodology and you

While having dinner with a group of managers one evening before a workshop, one of them asked me the question, “Mark, what do you consider to be the most challenging aspect of your work?” After a little reflection, I replied, “My greatest challenge, I imagine, is the same one as what cabin crew experience on